We plan to hire external specialists to conduct dialogues on the site, but we are worried about the confidentiality of customer data. How to minimize the risks?

Previously, full-time sales managers handled instant messaging, but due to the high workload, they often missed important notifications. We realized that this process needs to be centralized and transferred to specialized specialists. We transferred all text lines to https://simplycontact.com/services/customer-sup... , and the situation immediately stabilized. Now all messages are processed on time, and sales have started to grow.